Recurring Broadcasts

You can now schedule recurring broadcast campaigns that run automatically on a set cadence — no need to manually re-send each time. This is ideal for regular communications like monthly newsletters, seasonal promotions, or weekly update emails.

Recurring Broadcasts are currently in BETA — reach out to [email protected] for access.

Slash Commands for Quick Replies

Agents in the Unified Inbox can now insert Quick Replies using a / slash command directly in the message composer. Type / followed by the name of a template to instantly find and insert it — no more browsing lists mid-conversation. This reduces response time and friction, particularly for high-volume inboxes where speed matters.

Go to the Unified Inbox and type / in the message composer to try it.

Teams Reporting in Inbox Dashboard

The Unified Inbox dashboard in Bookboost Insights now shows performance broken down by team. Team leads can track response times, resolution rates, and conversation volume per team in one view — making it easier to spot bottlenecks and coach agents based on real data.

Go to Insights → Inbox Dashboard to see team-level metrics.

Opera Cloud: Reservation Guest Profile Sync

Guest profile data linked to individual reservations in Opera Cloud is now synced into Bookboost. This enriches guest records with stay-specific profile information from the PMS, improving the completeness of guest data available for personalisation and automation.

Guestline 2-Way Integration

Bookboost now supports a two-way integration with Guestline, keeping guest profiles and reservation data in sync between your PMS and Bookboost in real time.

The Guestline integration is currently in BETA — contact [email protected] if you would like to find out more about our Guestline integration for your properties.

More improvements & fixes

Bookboost Inbox

• Email images display inline

  Images attached to or embedded in incoming emails now render inline within the conversation thread, instead of being collected at the bottom of the message.

Bookboost CRM

• Reservation page tabs

  Activity, Extras, and Event Log tabs on the Reservation detail page now load correctly for Apaleo-connected properties.

• WA template sync stability

  Additional fixes to WhatsApp template synchronisation to prevent intermittent 500 errors.

• SMS templates showing as rejected

  Fixed an issue where valid SMS templates were incorrectly displaying a rejected status.