AI Agent in the Unified Inbox

We have released the Bookboost AI Agent — an autonomous AI that handles incoming guest messages in the Unified Inbox, resolves common requests, and escalates to your team only when human attention is needed. The AI Agent reads full conversation context, accesses reservation data, and responds in the guest's preferred language across email, WhatsApp, and web chat. You control which ticket types it handles, set escalation rules, and monitor AI performance alongside your team in the Inbox dashboard.

The Bookboost AI Agent is currently in Early Release — reach out to [email protected] to get access.

Real-Time Mews Webhooks

Bookboost now receives real-time event webhooks from Mews, replacing slower polling-based sync. Reservation changes, guest profile updates, and check-in/out events now flow into Bookboost faster, ensuring your CRM data stays current and automations trigger on time.

More improvements & fixes

Bookboost CRM

• Two-click unsubscribe

  Emails now support a compliant two-click unsubscribe flow via a Twig function, keeping your sends aligned with email deliverability best practices and regulatory requirements.

• Opt-in date in Consent data

  Guest consent records now include the exact opt-in date and time, giving you a full audit trail for GDPR compliance.

• Functions displayed alongside tokens

  When composing messages, personalisation functions now appear in the same panel as tokens, so everything you need is accessible in one place.

Fixes

• Bookboost CRM: WhatsApp template sync no longer causes intermittent 500 errors when templates are already up to date.

• Bookboost CRM: Resolved a long-standing issue where campaign schedules would occasionally get stuck in a queued state and never send, requiring manual intervention.