Mobile-friendly Unified Inbox

Handle conversations on the go with a mobile-optimized Unified Inbox. You get a compact layout, readable message threads, quick actions, and one-tap self-assign to keep response times low. The composer stays accessible while you browse, and common actions are placed within thumb reach.

This matters because most escalations start on mobile, and teams need a reliable way to respond away from the desk. Access it from your usual /inbox URL; admins can control availability via Settings → Inbox → Beta features. Available today on all plans.

More improvements & fixes

Bookboost Unified Inbox

• One-click self-assign in the Unified Inbox

  Take control of tickets with fewer clicks than ever - ticket assignment in the Unified Inbox is a single click to Self-assign.

Customer Data Platform

• Sync Mews Notes into Guest Profiles

  Our Mews integration has taken another step up by pulling in Service Order and Account Notes directly to the Guest Profile and/or Reservation in Bookboost

Bookboost CRM

• Support QR Code integration for Mews Self Check-In

  Mews customers can further unify their guest experience by sending Mews Kiosk QR codes via Bookboost CRM communication.

Fixes

• Unified Inbox: Fix a crash when opening a removed thread and navigating back to Home

• Customer Data Platform: Correct guest type mapping in Mews when the booker differs from the guest

• Bookboost CRM: Adjust token selector width for smaller screens

• Bookboost Guest App: Ensure Digital Reception loads correctly via QR and Campaign links