We’ve launched a robust new Booking.com email parser, delivering more reliable message extraction and display in the Unified Inbox. This upgrade ensures both raw and parsed Booking.com messages are available to agents, improving clarity and operational efficiency.

We remain dedicated to our philosophy of direct communication integrations and we hope to have good news on this front for Booking.com soon!

More improvements & fixes

Bookboost CRM

• Mews Navigator Homepage links in Campaigns

  Bookboost users with an active Mews PMS integration can now include the direct Mews guest portal homepage link in any campaign or message, giving guests instant access to their reservation details, online check-in, and more.

• Mews Primary Guest Tokens

  Primary guest tokens are now available for all Mews-connected customers in Bookboost campaigns. These tokens enable precise personalisation by referencing the primary guest’s details—even when the booker is the message recipient.

• Campaign Trigger for Guest App Form Submission

  This enhancement allows you to automatically schedule and send campaigns based on any form submission in the Bookboost Guest App—whether it’s an online check-in, OTA profiler, or any other custom form.

• In-house Designed Templates for Campaigns

  We’re excited to launch a new library of pre-made, professionally designed email templates for campaigns. Customer Success can now offer you curated bundles, each covering the full guest lifecycle—from booking confirmation to review request—across six distinct design styles to match any brand.

Bookboost Unified Inbox

• Improved Ticket Snooze Handling
  Tickets that are un-snoozed now return to their previous status, rather than defaulting to “New.” No more losing un-snoozed tickets amongst new tickets.